Deduction/Chargeback Recovery Services

Purpose

Allow your staff to focus on closed deduction/chargeback prevention and resolution for your larger key customers.

Process

• IAB identifies exceptions, accumulates supporting documentation and analyzes all pertinent information.
• IAB researches issues quickly, interfacing with appropriate systems, and establishing contact with the correct customer representative.
• IAB addresses claims that have been deemed invalid and requests payment or requests further documentation to substantiate claim(s).
• IAB documents all activity, reports on resolution and recovery results, as well as provides root cause analysis on a monthly basis.

Purpose

• Rapidly and efficiently manage your customer's post audit deductions, both taken and pre-notified.
• Allows your staff to focus on current deduction resolution and recovery.

Process

• IAB identifies post audit deductions and chargebacks, accumulates supporting documentation and analyzes all pertinent information.
• IAB researches issues quickly, interfaces with appropriate systems, and establishes contact with the correct customer or third party representative.
• IAB provides documentation that denies claims and requests repayment, or requests further documentation to substantiate claims, following up until resolved.
• IAB documents all activity, reports on resolution and recovery results, as well as provides root cause analysis on a monthly basis.
• IAB's rich network of deduction experts regularly shares their Best Practices to assure improved results.

Purpose

• Allow your staff to focus on newer, high profile deduction and chargeback issues.
• Clear aged deductions with confidence, knowing that invalid issues will continue to be addressed with your customers.

Process

• IAB identifies deductions and chargebacks at a predetermined age, accumulates supporting documentation and analyzes all pertinent information.
• IAB researches issues quickly, interfacing with appropriate systems, and establishing contact with the correct customer representative.
• IAB provides documentation that denies claims and requests repayment, or requests further documentation to substantiate claims and provides follow-up until resolved.
• IAB documents all activity, reports on resolution and recovery results on a monthly basis.

Purpose

• Research, resolve and recover logistics deductions and chargebacks.
• Identify Overage, Shortage and Damaged trends (OS&D).
• Timely filing and prompt carrier freight claims collections.

Process

• IAB will perform all research necessary to identify, resolve, and recover logisitics deductions and carrier claims.
• IAB identifies over, short, and damage issues and claims, accumulates supporting documentation and analyzes all pertinent information.
• IAB researches claims quickly, interfaces with appropriate systems, and establishes contact with the correct customer/carrier representatives.
• IAB provides documentation that denies claims and requests repayment, or requests further documentation to substantiate claim and provides follow-up until resolved.
• IAB documents all activity, reports on resolution and recovery results, as well as provides root cause analysis by reason code on a monthly basis.

Purpose

• Recover unearned cash discounts taken by your customers.
• Enforce your prompt payment cash discount policy.
• Reduce late payments and encourage terms compliance by customers who continue to deduct cash discounts.

Process

• IAB compiles data, calculates days late for every invoice, communicates directly with your Customer to request repayment and resolution.
• IAB identifies which Customers routinely present a challenge (ie. taking UCDs).
• IAB educates all of your Customers, large and small, that cash discount must be earned.
• IAB uses our extensive experience in dealing with Customer resistance in all UCD related circumstances to bring closure to items such as:
  • Account in credit balance.
  • Receipt of Goods (ROG) vs. Date of Invoice (DOI).
  • Transit Time, Mail float and Bulk Mailers' processing time.
  • Lockbox cash receipt vs. cash application; EFT vs. check.
  • Discount taken on Gross invoice value vs. Net of allowances.

Purpose

• Improve customer behaviors.
• Maximize recovery of small dollar deductions.
• Review trends by customer to identify abuses and opportunities for recovery of funds.

Process

• IAB accumulates supporting documentation and analyzes all pertinent information.
• IAB researches issues quickly, interfaces with client systems and customer websites, and separates deductions into various categories.
• IAB manages the data on its proprietary software system, ranking deductions by customer and type, identifying abuses and opportunities for recovery.
• IAB recovers accumulated invalid deductions below your level of tolerance.
• IAB provides root cause analysis and reports customer abuses when found.